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Standard Return Window
Customers may exchange eligible items within 30 days of the purchase date, provided that:
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The original receipt or digital proof of purchase is presented.
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Items are unused, uninstalled, and in resale-ready condition.
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Packaging, labels, and all accompanying parts or accessories are intact.
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No refunds will be issued. Exchanges only. All exchanges must be processed at the same D5 location where the sale occurred.
Materials & Products That Cannot Be Returned
Because many structural materials and construction items cannot be resold once altered or opened, the following categories are final sale:
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Cut materials (pipes, rebar, lumber, metal, conduit, wire, etc.)
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Special-order, custom-order, and personalized products
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Bulk, palletized, or wholesale-quantity orders, unless defective at pickup
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Clearance or reduced-price items
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Opened chemical or consumable products (adhesives, mortar mix, caulk, liquids, etc.)
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Seasonal/holiday merchandise after the season has ended
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These restrictions help ensure customer safety and maintain material quality.
Damaged or Incorrect Items
If an item is believed to be defective or was supplied incorrectly:
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Customers must report the issue within 48 hours of receiving or collecting the product.
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D5 will evaluate the item and, if the issue is confirmed, may provide:
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A replacement, or
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Store credit, or
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A refund
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Damage caused after leaving the store, such as during transport, handling, or installation, cannot be considered for return.
Drive-Thru Pickup Responsibility
Because D5 offers a fast and efficient drive-thru experience, customers are encouraged to review and verify materials at pickup.
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Once products leave the loading zone:
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D5 is not liable for breakage, weather exposure, transport damage, or improper storage.
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Only items meeting all return requirements will be considered.
Warranty Information
Some equipment and specialty tools carry manufacturer warranties.
Customers should retain their receipts for warranty support.
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D5 can assist with warranty direction, but final decisions are made by the manufacturer—not by D5.
Proof of Purchase
Return or exchange requests cannot be processed without a valid D5 receipt or digital confirmation.
Our Commitment
​D5 Structural Supply is committed to fairness, transparency, and delivering materials you can trust. If you have questions about a specific product’s eligibility, our team is here to help.